| 1. | CustomFAQs | | | Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management.
www.customfaqs.net |
| 2. | Help Desks and Service Level Agreements | | | Service level agreements are central to help desk management. This site explains, via a presentation, what SLAs should include and how they can be used.
www.business-resources.net |
| 3. | Service Level Agreement World | | | Offers a service level agreement template, guide, checklist and presentation designed to support help desk implementation and CRM generally.
www.sla-world.com |
| 4. | ISPN Helpdesk Services | | | Offers outsourced help desk support services for a variety of operations.
www.ispn.net |
| 5. | The ITIL Help Desk Framework | | | ITIL is an increasingly popular discipline with which to manage the help or service desk. ITIL Help Desk explains the role of ITIL and provides a number of resources.
www.itil-itsm-world.com |
| 6. | Touchpaper Software | | | Supplier of CRM and ITSM solutions, in addition to best practice advice and latest industry news
www.touchpaper.com |
| 7. | RightAnswers LLC | | | Offers a range of technical support knowledge bases for help desk professionals.
www.rightanswers.com |
| 8. | ITIL Service Desk | | | Explains how to implement a help desk (a 'service desk') under the disciplines of ITIL.
www.itil.org.uk |
| 9. | Help Desk Outsourcing | | | Information, tips and guidance on managing help desk outsourcing.
www.help-desk-world.com |
| 10. | Help Desk Management Toolkit | | | A selection of resources and documents designed to help ensure that the help desk is managed and implemented to the highest possible quality
www.help-desk-manager.com |
| 11. | Support Solutions Technologies | | | Provide consultancy, management solutions and tools for help desks, call centres and service operations.
www.support.com.au |
| 12. | Giva Inc. - Business Help Desk Solutions | | | Giva provides a vast range of business help desk solutions including web-based solutions for IT, web-based customer support, knowledge-manager, service desk, asset manager, and a sales desk.
www.givainc.com |
| 13. | Outsourcing SLA | | | A help desk outsourcing SLA template and guide.
www.outsourcing-toolkit.com |
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