| 1. | Revelation Help Desk | | | Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
www.revelationhelpdesk.com |
| 2. | Big Web Desk | | | Completely Web-based help desk, ticketing service, and request management software.
www.bigwebdesk.com |
| 3. | Hostedware | | | Affordable web-based help desk application and database.
www.hostedhelpdesk.com |
| 4. | ScorpioSoft | | | Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
www.scorpiosoft.com |
| 5. | Liberum Help Desk | | | Free, web based help desk software written in ASP. Offers email notification and reporting features.
www.liberum.org |
| 6. | Sitehelpdesk | | | Helpdesk software with options for software and hardware inventory management.
www.sitehelpdesk.com |
| 7. | AskIt Systems | | | Offers an outsourced, Web-based customer service system that learns from the customers questions.
www.askit.com |
| 8. | Applied Innovation Management | | | Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
www.innovate.com |
| 9. | Indy Help Desk | | | Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
www.indyhelpdesk.com |
| 10. | GroupSoft Systems | | | Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
www.groupsoft.com |
| 11. | Help Desk Assistant | | | A web-based application that allows to track support issues via a Microsoft web server.
www.electracode.com |
| 12. | Cerberus Helpdesk | | | Browser-based email management and trouble ticket system.
www.cerberusweb.com |
| 13. | Kayako Web Solutions | | | Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
www.kayako.com |
| 14. | Ticket Logger | | | Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
ticketlogger.com |
| 15. | KnT Solutions, Inc. | | | Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
www.kntsolutions.com |
| 16. | Serio | | | Offers helpdesk software with change management, SNMP network auditing and monitoring.
www.seriosoft.com |
| 17. | e11 Help Desk | | | Online solution offering customer relationship management through email, web forms, self help, live chat, phone, fax, and letters.
www.e11online.com |
| 18. | HelpSTAR Software | | | Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
www.helpstar.com |
| 19. | WonderDesk | | | Organize and track support e-mail calls with help desk software.
www.wonderdesk.com |
| 20. | WebTTS | | | Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
www.gashalot.com |
| 21. | Taskman Pro | | | Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
www.darasoft.net |
| 22. | LansUnlimited HelpDesk | | | Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
www.LansUnlimited.com |
| 23. | ServiceWare | | | Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
www.serviceware.com |
| 24. | CDN Systems | | | Web-based help desk software with Microsoft Access and MS SQL integration.
www.cdnsystems.com |
| 26. | Infra Corporation | | | Help desk and change management (web-enabled) software used by government and corporations around the world.
www.infra.com.au |
| 27. | Soffront | | | Offers fully web-enabled and fully customizable helpdesk software.
www.trackhelpdesk.com |
| 28. | Support.com | | | Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
www.support.com |
| 30. | The PHP Support Desk | | | An online and customizable PHP based customer support system.
www.phpsupportdesk.com |
| 31. | Modern Thinking Inc | | | Offer an application for tracking and managing both customer support issues and internal work items.
www.modernthinking.com |
| 32. | TicketXPert.NET | | | Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
www.ticketxpert.net |
| 33. | World Desk Pro | | | Customizable help desk based upon the Microsoft .Net Framework.
www.worlddeskpro.com |
| 34. | Fenestra AnswerDesk | | | Offers web-based automated support solutions for IT management, customer care and call centres.
www.fenestra.co.uk |
| 35. | RightNow Technologies | | | Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
www.rightnow.com |
| 36. | PerlDesk | | | Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
www.perldesk.com |
| 37. | DapperDesk | | | Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
dapperdesk.com |
| 38. | AthenaRMS | | | Request management system produced with HTML and PHP. Designed to be is easily scaled, and handles input from any web form and email.
athenarms.com |
| 39. | Help Desk Software | | | Web-based Help Desk Software for telephone and e-mail support.
www.herontechnology.com |
| 40. | IssueTrack | | | Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
www.issuetrak.com |
| 41. | HelpDesk System | | | Help desk specifically for recording and monitoring requests for repairs or other works at properties.
www.helpdesksystem.co.uk |
| 42. | Elation Technologies | | | US based implementer of HEAT software for help desk and customer service.
www.elationtech.us |
| 43. | Orange Computers | | | Offers an online help desk service from the developers servers.
www.orangecomputers.cc |
| 44. | HelpLine Incident Management | | | A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
www.badgernt.co.uk |
| 45. | OTRS | | | An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
otrs.org |
| 46. | HelpCORE | | | IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
www.io-software.nl |
| 47. | Tenrox Incident Management | | | Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
www.tenroxissuetracking.com |
| 48. | VersaSRS | | | Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
www.versadev.com |
| 50. | Support-Works | | | Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
www.support-works.com |
| 51. | Help Desk Suite | | | Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
helpdeskllc.com |
| 52. | osTicket Open Source Project | | | A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
www.osticket.com |
| 53. | Seeker | | | A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
www.prophecy.co.uk |
| 54. | Ezyhelpdesk | | | A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
www.ezyhelpdesk.com |
| 55. | OmniWorks Webdesk | | | An industry standard internal and external helpdesk written in ASP and customised for the Internet.
www.omniholdings.co.za |
| 56. | FootPrints Web-based Help Desk | | | FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
www.unipress.com |
| 58. | DeskPRO.com | | | n integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
www.deskpro.com |
| 59. | Bankoi HelpDesk Software | | | A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
www.helpdesk-software.ws |
| 60. | iQHelpDesk | | | A browser based help desk and asset management set, with optional customization offered.
www.iquate.com |
| 61. | LiveTeam | | | LiveTeam allows Web site owners to incorporate real-time customer support services, email support, and/or a FAQ-base.
www.liveteam.com |
| 62. | E-Business Application Suite | | | Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
www.ebsuite.com |
| 63. | CRMdesk | | | Automates online customer support and knowledge base creation through the Internet.
www.crmdesk.com |
| 64. | Angel Desk | | | A web-based help desk system with email integration, including multi-language support, a plugin system, staff departments, staff permission settings and a template system.
wilsonprograms.com |
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