| 1. | EContacts | | | Provides software and services for e-mail marketing and customer relationship management, allowing customers to send targeted e-mail to virtually anyone.
www.econtacts.com |
| 2. | WonderDesk | | | Web based help desk software that offers management for your customer service and technical support, handles your ticket tracking, problem reporting and call statistics.
www.wonderdesk.com |
| 3. | Practical Solutions Inc. | | | Offers a comprehensive software package for service industry companies.
www.theServiceSolution.com |
| 4. | Chordiant Software | | | Customer Relationship Management (CRM) applications tailored for today's dynamic e-business environments, using a unique approach to create a single view of the customer across the enterprise.
www.chordiant.com |
| 5. | Lynk Software | | | CRM software to enhance customer relations, tracking, complaints and quality assurance issues and corrective actions. Fully web enabled.
www.lynksoftware.com |
| 6. | Blue Pumpkin Software | | | Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
www.blue-pumpkin.com |
| 7. | NetCall Telecom | | | Customer response solutions for e-commerce, WAP and digital, real time, one-on-one communication service, no software or hardware required.
www.netcall.com |
| 8. | EDI Specialists | | | We have assisted the largest to successfully convert and maintain an accurate supply chain.
www.geocities.com |
| 9. | Davox Corporation | | | Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
www.davox.com |
| 10. | Precision | | | Developer of help desk solutions.
www.pcaonline.com |
| 11. | Site Assistant | | | Live Customer service and support. Offering assistance and help customers and visitors. Free.
www.siteassistant.co.uk |
| 12. | Advanced Feedback | | | Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
www.activefeedback.com |
| 14. | Clickseva | | | Instant messaging software for live customer service and sales support. Features a Flash demonstration and a free trial offer.
www.clickseva.com |
| 15. | Click Chat Sold | | | Allows company representatives to interact one-on-one with web site visitors using live chat. Downloadable demonstration version available.
www.clickchatsold.com |
| 16. | eHelpDesk | | | Customer support resource site providing articles and whitepapers, a glossary, and links to help desk software vendors, publications, and events.
www.help-desk-software.net |
| 17. | GWI Software | | | Customer service software provider for businesses.
www.gwi.com |
| 18. | PHP Live! | | | PHP/MySQL chat software that allows businesses to chat with customers in real-time.
www.phplivesupport.com |
| 19. | Skywire Software | | | Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site.
www.skywiresoftware.com |
| 20. | Charter Continuum | | | Customer relationship management with software for handling customer feedback ensuring customer retention.
www.charter-uk.com |
| 21. | Vuechat | | | Web-based customer service solution with webcam video.
www.vuechat.com |
| 22. | May We Help | | | Live customer contact solutions for website owners. Technology includes one-to-one text chat, browser push, streaming video, and VoIP.
www.maywehelp.com |
| 23. | Kanisa Inc. | | | Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
www.kanisa.com |
| 24. | Qualté | | | Hosted helpdesk and live-chat solutions for small/medium sized companies.
www.qualte.com |
| 25. | 7Office | | | Customer relationship solution for small business. Features include contact management, appointments, call reports, meetings, tasks, letter writing, mail merge campaigns, mailing labels, and prospecting.
www.7office.com |
| 26. | SupportSentry | | | SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
www.supportsentry.com |
| 27. | InstantService, Inc. | | | Provider of customer service software for live chat, email management, and self-help.
www.instantservice.com |
| 28. | Knowledge Base | | | Multi-user system enhances self-service customer support, help desk operations, and document management applications.
www.knowledgebase.net |
| 29. | Aestiva | | | Software provides live chat to visitors of a site for customer communications, as well as knowledge base and other customer service solutions.
www.aestiva.com |
| 30. | Care | | | Web live help system which allows the agent to chat and be able to push web pages and other documents to customers in real time.
www.clickandcare.com |
| 31. | ScandiaCom | | | Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
www.scandiacom.com |
| 32. | Cloudgate Ltd. | | | Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail.
www.cloud-gate.com |
| | |