| 1. | Customer Service Review | | | An internet magazine which reviews the latest global data and trends on customer service. www.csr.co.za |
| 2. | The WOW! Awards | | | Stories of UK customer service award winners. www.thewowawards.com |
| 3. | Outsourcing CRM | | | Case studies and best practices focused on customer relationship management. www.outsourcing-crm.com |
| 4. | Customer Service Group | | | Resource for customer service, call center and helpdesk professionals. www.customerservicegroup.com |
| | |