| 1. | Internet Empowered Mystery Shopping | | | Audits performed by trained staff of over 4500 mystery shoppers throughout North America. Timely reports available online within 24 hours of the audit.
www.servicecheck.com |
| 2. | ICC - Decision Services | | | Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
www.iccds.com |
| 3. | Confero, Inc. | | | Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
www.conferoinc.com |
| 4. | ServiceTRAC, Inc. | | | National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
www.servicetrac.com |
| 5. | Shop'n Chek International | | | Mystery shopping and market research services for customer satisfaction measurement.
www.shopnchek.com |
| 6. | IntelliShop | | | Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
www.intelli-shop.com |
| 8. | Hindsight | | | Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
www.hndsight.com |
| 10. | Count On Us | | | Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
www.ucountonus.com |
| 11. | At Random Communications | | | Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
www.arllc.com |
| 12. | Shoppers' View | | | Provides mystery shopping on site and by telephone to the retail industry. Online application.
www.shoppersview.com |
| 13. | Schryver Enterprises. LLC | | | Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
www.schryverenterprises.com |
| 14. | imyst | | | Helping businesses improve customer experiences through market research services, mystery shopping programs, customer service evaluations, audits, and assessments.
www.imyst.com |
| 15. | Shadow Shopper | | | Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
www.theshadowagency.com |
| 16. | J.M. Ridgeway Co. | | | A market research and mystery shopping company providing national coverage.
www.jmridgway.com |
| 17. | Market Watch | | | Mystery shopping company that seeks to maximize sales potential for retailers who want to increase consumer satisfaction.
www.secretshops.com |
| 18. | Secret ShopNET | | | Mystery shopping services. Apply online.
www.secretshopnet.com |
| 21. | Bare Associates International | | | Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
www.baiservices.com |
| 23. | Creative Image Associates | | | A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
www.creativeimage.net |
| 24. | Sutter Marketing | | | Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
Suttermarketing.com |
| 25. | Webbtech Data | | | Quality assurance company specializing in mystery and comparison shopping.
webbtech.com |
| 26. | ACRA, Inc. | | | Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
www.secretshopacra.com |
| 27. | Quality Consultants, Inc | | | Conducts mystery shopping and quality reports for restaurants and lodging facilities.
www.qualconsultant.com |
| 28. | Ath Power | | | Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
www.athpower.com |
| 29. | Shoppers Critique International | | | Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
www.shopperscritique.com |
| 30. | Mystery Shoppers | | | Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
www.mystery-shoppers.com |
| 31. | Service Excellence Group | | | Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
www.serviceexcellencegroup.com |
| 32. | Certified Reports, Inc. | | | Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
www.certifiedreports.com |
| 33. | Service Evaluation | | | Provides a comprehensive solution for keeping on top of the front line.
www.serviceevaluation.com |
| 34. | Jancyn Evaluation Shops | | | Secret shopping services used by the retail, restaurant and rental housing industry.
www.jancyn.com |
| 35. | Support Financial Resources, Inc. | | | Customer-driven mystery shopping and consultative services specializing in the financial services industry.
www.serviceexperiences.com |
| 36. | Satisfaction Services, inc. | | | Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
satisfactionservicesinc.com |
| 37. | Ardent Services, Inc. | | | Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
www.ardentservices.com |
| 38. | A Customer's Point of View, Inc. | | | Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
www.acpview.com |
| 39. | Service Intelligence, Inc. | | | Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
www.serviceintelligence.com |
| 40. | The Secret Shopper Company | | | Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
www.secretshoppercompany.com |
| 41. | Infotel | | | Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
www.infotelinc.com |
| 44. | SG Marketing Group | | | Company description, services offered, and online shopper application.
www.sgmarketing.com |
| 45. | Sensor Quality Management Inc. | | | Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Apply online.
www.sqm.ca |
| 46. | Mystery Shopping Resources | | | Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
www.volition.com |
| 48. | The Hotel Shopping Network | | | Provider of hotel mystery shopping and sales training services to the hospitality industry.
www.hotelmysteryshopper.com |
| 50. | Maritz Research | | | Mystery shopping services.
www.virtuoso.maritzresearch.com |
| 52. | Person To Person Quality | | | Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
persontopersonquality.com |
| 53. | Pinkerton Field Research Services | | | service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
www.pktnshop.com |
| 55. | Speedmark Information Services | | | Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
www.speedmarkweb.com |
| 56. | Associates | | | News, articles, and mystery shopper details.
www.greenandassociates.com |
| 58. | Associates, Inc. | | | Description of the company and services offered. Apply online to be a shopper.
www.michelson.com |
| 59. | Mystery Shopping 411 | | | Description of services offered. Shoppers may apply online.
www.mysteryshopping411.com |
| 60. | Hilli Dunlap Enterprises | | | Services offered, contact details, and application to be a shopper.
www.dunlapenterprises.com |
| 62. | Best Practices | | | Summarizes what a shopper should always do every time they shop.
www.secretshoppercompany.com |
| 63. | Don'ts | | | Tips for shoppers.
www.secretshoppercompany.com |
| 64. | SNEAK PEAKms | | | Offers a variety of customized mystery shopper and caller services.
spbon.com |
| 66. | Development Inc. | | | Mystery shopping, web shopping, training, motivational seminars, and focus groups.
www.imaginusinc.com |
| 67. | Retail Rapport Ltd. | | | Mystery shopping agency. List of services, details about applying, and contact information.
www.mysteryshopagency.com |
| 70. | Barry Leeds and Associates | | | Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
www.barryleedsassoc.com |
| 71. | Richey International | | | Quality management programs to enhance performance, measure product quality, and maintain brand stature.
www.richeyint.com |
| 74. | Mystery Shoppers Ltd. | | | Mystery shopping and customer service training and consultancy services. UK.
www.mystery-shoppers.co.uk |
| 76. | Business Evaluation Services | | | Business and retail on-site, telephone and customer feedback secret shopper services.
www.mysteryshopperservices.com |
| 77. | Secret Sleuths | | | Services offered, staff, contact details, and shopper application.
servicesleuths.com |
| 78. | A Closer Look, Inc. | | | Online mystery shopping services with resource links for shopper applicants. Online application.
www.a-closer-look.com |
| 79. | Service Performance Group | | | Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
www.spgweb.com |
| 80. | Mystique Shopper LLC | | | Mystery shopping services to varied industries. Web-based reporting.
www.mystiqueshopper.com |
| 82. | Shoppers, Inc. | | | Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
www.shoppercomments.com |
| 86. | ServiceSense | | | Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
www.servicesense.com |
| 87. | Berring HIne Consulting | | | Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
www.berring.co.uk |
| 90. | Shadow Shopper | | | Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
www.shadowshopper.com |
| 91. | Mystery Surfing | | | Independent website usability evaluation service.
www.mystery-surfing.com |
| 92. | Mystery Shopper, USA | | | Sign up to be a shopper or inquire about using this business's services.
www.bmiltd.com |
| 93. | Sonya's Mystery Shoppers | | | Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
mysteryshoppercentral.homestead.com |
| 94. | CV Marketing Research Inc. | | | Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
www.cv-market.com |
| 96. | Customer Service Perceptions | | | Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
csperceptions.com |
| 97. | Premier Service | | | A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
www.premierservice.ca |
| 100. | Pacific Research Group | | | Services include mystery shops, site inspections, and phone surveys.
www.pacificresearchgroup.com |
| 102. | Customer 1st | | | Full service mystery shopping company providing on-line reporting for customer service evaluation.
www.firstpointresources.com |
| 103. | Douglas Stafford International | | | Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
www.douglasstafford.com |
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