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    1.NorthWorst Air
     Article from an ex-employee.
    www.northworstair.org
    2.Some Tips For Dealing With Lost Luggage at Northwest Airlines
     Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
    home.att.net
    3.Untied Airlines
     Cites poor customer service and passenger complaints about United Airlines.
    www.untied.com
    4.Off Limits
      contest.
    www.westword.com
    5.United Sends Mixed Privacy Messages
     Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
    news.com.com
    6.Alitalia Sucks
     Consumer complaints about lost luggage and other issues. Links to related sites.
    www.alitaliasucks.com
    7.Aircraft Pilots for Better Maintenance
     Issues pertaining to a private aircraft critical engine failure after recent maintenance and subsequent actions. Time-line, communications, photos, documentation and contact information.
    www.aircraft-maintenance.net
    8.Don't Fly Continental Airlines
      to legal newspaper.
    www.dontflycontinentalairlines.com
    9.Ryanair Refund Campaign
     Things people might think about before booking flights.
    www.ryanair.org.uk
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