| 2. | Service Quality Institute | | | Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
www.customer-service.com |
| 3. | Tooty Inc. | | | Customer service and sales strategy evaluating, developing, training and monitoring.
www.tootyinc.com |
| 4. | Beacon Technologies, Ltd. | | | Permission-based IVR-interactive customer survey for customer satisfaction research.
BeaconTouch.com |
| 5. | The Customer Champion Institute | | | Provides consulting, training, and publication services to improve customer relationships and loyalty.
www.customerchampion.com |
| 7. | Phone Pro | | | Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
www.phonepro.com |
| 8. | CustomInsight Internet Surveys | | | Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
www.custominsight.com |
| 10. | eCRMGuide | | | Customer Relationship Management in the E-Business World
www.ecrmguide.com |
| 12. | destinationCRM.com | | | Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
www.destinationcrm.com |
| 13. | eLoyalty | | | Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
www.eloyalty.net |
| 14. | e-Satisfy, Inc. | | | Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
www.e-satisfy.co.uk |
| 15. | ExecTrainer.com | | | Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
www.exectrainer.com |
| 16. | Impact Learning Systems | | | Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
www.impactlearning.com |
| 17. | Parago, Inc. | | | An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
www.parago.com |
| 18. | Pyramid | | | Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
www.pyramidupdate.com |
| 19. | Maio Success Systems | | | Provides effective success techniques for service businesses worldwide, through quality training programs, live seminars and consulting.
www.maiomarketing.com |
| 21. | National Customer Service Week | | | Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
www.customerserviceweek.com |
| 22. | Online Customer Service | | | Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
www.dmsupport.com |
| 23. | Precision Response Corporation | | | A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
www.prcnet.com |
| 24. | Stream International, Inc. | | | Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
www.stream.com |
| 25. | Stan Adams and Associates, Inc. | | | Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.
www.salesprevention.com |
| 26. | Sterling Consulting Group, Inc. | | | Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
www.quality-service.com |
| 28. | Tern Consultancy | | | Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
www.ternconsultancy.co.uk |
| 29. | Trendsource, Inc. | | | Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
www.trendsource.com |
| 30. | Workplace Conflict Resources | | | Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
work911.com |
| 31. | San Jose Focus | | | Facilitates focus groups for market research purposes only.
www.sjfocus.com |
| 32. | Surveys | | | Specializes in hospitality industry employee evaluation, training and monitoring.
www.mercsurveys.com |
| 33. | Customer Service Benchmarking Association | | | Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
www.csbenchmarking.com |
| 34. | Aegis Communications Group, Inc. | | | Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
www.aegiscomgroup.com |
| 36. | Telephone Doctor | | | Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
ww2.telephonedoctor.com |
| 37. | Princeton Consulting | | | European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
www.princecon.com |
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